Frequently asked Questions
Got questions?
Everything you need to know before your Hello Park visit.
Hello Park brings interactive games, physical play and colorful digital experiences together in a comfortable, air-conditioned setting. With 31+ interactive areas and four party rooms, there’s plenty for children to explore and enjoy.
The number of children must be 10 for any of our birthday package offering, with no limit on maximum.
Yes! Parents are welcome to join the fun and accompany the children. Adult entry is complimentary. Just make sure to carry socks or you can purchase it at our venue.
We recommend booking as early as possible, especially for weekends and public holidays, to help secure your preferred date and time. We have limited slots as our venue is in high demand.
Visit our birthday party page, submit your preferred date and details, and our team will get in touch to confirm availability and next steps.
Hello Park is on the first floor of Dubai Festival City Mall, 1st Floor, near the South Entrance.
Socks are required in the play area. You’re welcome to bring your own, or you can get grip socks at the park. Check with our team to see whether socks are included in your birthday package.
You get a 2 hour slot when booking any of packages and unlimited/day access for our play area.
A deposit is required to secure your booking. Our party team will confirm the amount and payment deadline when you choose your package.
Submit a request through our birthday party page or whatsapp us at +971 54 755 3467. Our team will help you choose a package and check availability.
Yes, adult guests are welcome to join the celebration and accompany the children. For more information about your package, please contact our party team.
Please let us know in advance if you’d like to bring a cake. Our team can confirm the current cake policy and any applicable fee which.
Outside food, fruit and drinks are not permitted inside the park. Please contact us in advance about birthday cake arrangements. Food and drinks are available at our café.
No, outside entertainers and photographers are not permitted at Hello Park.
If your child falls ill, please contact us 3–5 days before the party to request a reschedule. Rescheduling is subject to availability.
Our café offers food and drinks for families. Menu options and any food included in your celebration depend on the package you choose; ask our party team for the current options.
Ready to step into the experience?
Book your tickets now and let the fun begin!
